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Exchange and Return Policy

How can I exchange/return the product?

-You can exchange/return the product if you are not satisfied with the product because it is defective,

the product is damaged, or you received a product different from your order 

Provided that the replaced/returned product is in its original, unused condition and in its original packaging.


- When returning a healthy, undamaged product in its original condition,

the customer will bear the fees of 29 riyals and will be deducted from the value of the returned product.


- When returning a damaged product, Valve store will bear all return fees.


How long is the exchange/return allowed?


-You can exchange/return the product within 7 days of receiving your order,

by communicating directly with customer service or by filling out the “product return” form,

and we will respond to your request immediately and without delay.


Exchange/return form?

You can fill out the exchange/return form at the bottom of the page "Return Products",

make sure that the form is filled out correctly with the reason for the exchange/return.

How long does the exchange/return process take?

- We work at Valve every effort to satisfy you. The replacement / return process for the order may take up to 10 working days

When is the exchange/return request approved?

- After considering the request for replacement / return, you will be contacted by our customer service team,

and after approval of the request, you will be contacted by the shipping company to take the product and upon its arrival to us,

the condition of the product will be confirmed.

In the return process, how can I get the amount I paid back?

The amount will be transferred to the same payment card during purchase or by bank transfer in case the payment method for the order is “Cash on Delivery”

In the replacement process, what steps should be taken?

You can exchange any product you wish to replace, provided that the product is in its original condition,

unused and unopened, and you can choose an alternative product at the same price,

and in the event of a price difference, we ask you to transfer the difference amount


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